Privacy Policy

Last updated: June 24, 2025

1. Overview PELVIC FLOOR EXERCISES (“we”, “our”, “us”) respects your privacy. This Policy explains how we collect, use, disclose and protect your personal information when you visit pelvicfloor.vagitight.com or use the Pelvic Floor Coach iOS app (“Service”). 2. Information We Collect Category Examples Legal Basis (GDPR) Account data your name, email (optional), age range, fitness goal Contractual necessity Device data IP address, device model, OS version, language Legitimate interests (fraud-prevention, analytics) Usage data screens viewed, videos completed, chat queries Legitimate interests (improving the Service) Payment data transaction ID, country, subscription status (from Apple) Contractual necessity Support data messages you send us Legitimate interests / Consent We do NOT collect sensitive health data, precise geolocation or acoustic/ambient data. 3. How We Use Your Information deliver personalised workout plans and chat responses; process your subscription and verify eligibility; analyse aggregate usage to improve features; send transactional messages (e.g. subscription confirmations); detect, prevent or address fraud and misuse; comply with legal obligations. 4. Sharing & Disclosure We share data only with: Apple — to process in-app purchases; Analytics providers (Firebase, Apple App Analytics) — anonymised event data; Service vendors under contract (cloud hosting, email) bound by confidentiality; Authorities if required by law or to protect rights and safety. We never sell your personal information. 5. Cookies & Tracking The website uses minimal first-party cookies for security and session management. We do not use third-party ad trackers. 6. Data Retention We keep account data while you maintain an account and for up to 12 months after cancellation, unless a longer period is required by law. Analytics data are retained in aggregate form. 7. Security We employ TLS encryption, role-based access controls and regular security audits. No method is 100 % secure; we cannot guarantee absolute security. 8. Your Rights Access / portability – request a copy of your data. Correction – update inaccurate information. Erasure – delete your account (“right to be forgotten”). Objection / restriction – limit certain processing. California residents may request a list of disclosures for marketing purposes (CCPA 1798.83). Submit requests via [[EMAIL]]. We will respond within 30 days. 9. Children The Service is not directed to children under 16. We do not knowingly collect their data. If you believe a child has provided us information, contact us and we will delete it. 10. International Transfers Data may be processed in the United States and other countries. We rely on Standard Contractual Clauses or equivalent safeguards where required. 11. Changes to this Policy We may update this Policy. Material changes will be notified in-app or on this page. Continued use after changes means you accept the revised Policy. 12. Contact Privacy questions? Email contact@pelvi.health.