Terms

1. What Pelvi is

Pelvi Health, LLC gives you a personalised pelvic floor and core programme: a short daily session, a library of exercise videos, progress tracking, and Coach Mia. You can use it on this website and in the Pelvic Floor & Core Coach app for iPhone. Using either one means you accept these terms.

How we handle your information is a separate page: the Privacy Policy. It is worth your five minutes, because pelvic health answers are sensitive and we say exactly what happens to them.

2. This is not medical advice

Pelvi is education and exercise coaching. It is not medical advice, it is not a diagnosis, it is not treatment, and no video here can know what is happening in your body. We are not your doctor and Coach Mia is not a clinician.

In an emergency, call your local emergency number. Do not wait for a reply from us.

3. Who can use it

You have to be 18 or over to subscribe, and old enough where you live to enter into a contract. The account is yours. Do not share your sign-in.

4. The subscription and the price

• Pelvi costs $24.99 per month, in US dollars.
• You are charged when you subscribe, and then on the same date every month afterwards.
• It renews by itself until you cancel. There is no fixed term and no minimum number of months.
• Payments on this website are taken by Stripe. Your receipt comes from Stripe by email.
• Taxes may be added at checkout depending on where you live. The total you are charged is shown before you confirm.

If we ever change the price, we will email you first and you will have the chance to cancel before the new price applies. A price change never applies to a month you have already paid for.

If a payment fails, Stripe will try again over the following days. If it keeps failing, the subscription stops and you lose access until you fix the card. We do not send debt collectors after anyone over a pelvic floor app.

5. How to cancel

This is the same answer the paywall gives, word for word:

In longer form: sign in, open the You tab, and tap Manage or cancel. That opens the Stripe billing portal, where you can cancel, change your card and see your invoices. Or email [email protected] and ask, and we will do it for you.

You can cancel at any time, and you do not have to give a reason. When you cancel you keep access until the end of the month you have already paid for. After that you are not charged again.

There is nothing to talk you out of it, no retention offer to click past, and no phone call to make. If you ever find one, that is a bug and we want to hear about it.

6. The guarantees

There are three, they stack, and they are what the money screen promises. Written out here so you have the terms and not just our word.

Day 7: any reason

Cancel in the first 7 days for any reason and pay nothing. We refund the full $24.99.

No conditions at all. You do not have to have opened a single session, and you do not have to explain yourself.

Day 30: still not sure

If you have given it a month and you are still not sure Pelvi is for you, email [email protected] before day 30 and we refund everything you have paid so far. Again, no conditions and no explanation needed.

Day 90: you did the work and did not get there

This is the 90-Day Goal Guarantee, and it is the one with a condition attached: you have to have done the sessions. It is set out in full in the next section.

7. What the 90-Day Goal Guarantee covers

These are the terms, in the same words the paywall uses:

• Complete 5 sessions a week for at least 11 of 13 weeks.
• If you are not where the promise says you will be by day 90, email [email protected].
• We refund every month you were charged. Not just the first. No forms.
• Your 7-day money-back guarantee is separate and needs no conditions.

What "where the promise says you will be" means for your goal

The promise is about the goal you picked, so it is different for each one. If you are not doing the thing below by day 90, the guarantee applies to you:

• Prepare for Pregnancy: going into pregnancy feeling strong and ready.
• Recover Postpartum: feeling strong and steady in your own body again.
• Build Core Strength: feeling strong and steady through your middle.
• Stop Bladder Leaks: getting through a cough, a laugh and a run without thinking about it.
• Ease Pelvic Pain: sitting, moving and sleeping without bracing for pain.
• Improve Intimacy: feeling more like yourself in the bedroom.
• Support My Fitness: feeling strong and steady through your middle.
• Heal Diastasis Recti: feeling your tummy gap close and your middle get strong again.

If you picked a goal we have since retired, your promise is the general one: feeling strong and steady through your middle. Nothing you were promised expires because we reorganised a menu.

How we check

We look at the sessions recorded on your account. That is all. You do not have to keep a diary, take photographs, fill in a questionnaire or prove anything about your body. If your sessions are there and you say you did not get where you wanted to go, we believe you.

Sessions you did in the iPhone app count too. Your app and your website records are joined by your email address, so a session done on the phone is a session on your account.

Email us within 30 days of day 90 so there is a sensible end to it. If you miss that window, write to us anyway and we will still look.

A refund ends your access. That is the only thing you give up, and your subscription stops at the same time so you are not charged again.

8. If you bought in the iPhone app

A subscription bought inside the iPhone app is an Apple purchase, and Apple's rules apply to it rather than ours. Cancel it in Settings on your iPhone: tap your name, then Subscriptions. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.

The guarantees above still stand. If Apple turns down a refund we think you are owed, email [email protected] and we will sort it out directly with you. You should not lose a guarantee because of which button you happened to press.

9. Your account and your content

Your check-ins, your messages to Coach Mia and anything else you write stay yours. We use them to run the service for you: to build your plan, to show your progress, and to answer you. We do not publish them and we do not sell them.

If you send us feedback about the product, we can act on it and build it without owing you anything for it. That is the only licence we take.

Keep your account details to yourself. Tell us if you think somebody else has got into it.

10. Our content

The videos, the programmes, the writing, the design and the Pelvi name belong to us or to the people we license them from. While you subscribe you may use all of it for yourself. You may not copy it, share it, re-upload it, sell it or use it to run classes.

11. Fair use

Please do not:

• share your account with people who have not paid;
• download or scrape the videos;
• try to break, overload or reverse engineer the service;
• use it for anything illegal.

If somebody is doing one of these things we can close their account. If we close yours for this reason we will refund the part of the month you have not used.

12. Availability and changes

We aim to keep Pelvi running all the time and we will not always manage it. Videos get added, programmes get improved, and occasionally something is retired. If we ever have to shut the service down we will tell you and refund whatever you have paid for time you did not get.

13. Liability

Exercise carries risk, and only you know what your body is doing today. You are responsible for deciding whether a session is right for you, for stopping when something hurts, and for getting medical advice when you need it. See section 2.

We provide Pelvi as it is. Beyond the guarantees on this page, and to the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to what you have paid us in the twelve months before the claim.

Nothing here takes away rights you have under consumer law where you live, including your statutory cancellation rights in the UK and the EU. If a term on this page conflicts with those rights, your rights win.

14. Changes to these terms

If we change these terms we will update this page and the date at the top. If a change affects what you pay or what a guarantee covers, we will email you before it applies to you, and the terms you subscribed under keep covering the months you already paid for.

15. Contact

Email [email protected]. Refunds, cancellations, guarantee claims and complaints all go to the same address, and a person reads it.

Pelvi Health, LLC. For privacy questions, see the Privacy Policy.